Shipping & returns

U.S. Shipping Options & Costs 

FREE standard shipping for orders over $59.00. 
 
*Free shipping offer valid for orders shipping within the 48 contiguous states. 
 
(The $59.00 total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.) 
 
$7.95 charge for all U.S. orders under $59.00 (48 contiguous states). 
 
Standard U.S. Shipping (4-7 business days) 
 
U.S. orders will be shipped via UPS, FedEx, or U.S. Postal Service. Most packages arrive within 4-7 business days. (not a guaranteed service) 
 
Express U.S. Shipping (2-3 business days guaranteed) 
 
2-3 business days guaranteed. 
Excluding weekends. Not available to P.O. Boxes. 
Starting at $11.95 depending on weight of shipment ordered. 
 
Delivery Time 

Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate. 
 
DOT restrictions on air shipping. 

Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream. 
 
In compliance with DOT rules restricted items require ground-only delivery. 
 
Perfumeultra.com does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses. 

SHIPPING POLICY FOR RETURNS: 

In cases of qualifying returns, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $59 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped). For further information on our Returns, please refer to the section pertaining to the policy. 

SHIPPING POLICY FOR EXCHANGES: 

In cases of qualifying exchanges, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $59 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges for returning and exchanging items. Such charges may include the cost of shipment for returning the item being exchanged, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped). For further information on Exchanges, please refer to the section pertaining to the policy. 

SHIPPING POLICY FOR CANCELLATIONS: 

In cases of cancellations, the customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to an order of free domestic shipping with $59 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (provided the order has already shipped). For further information on Cancellations, please refer to the section pertaining to the policy. 

Canceled Orders: Eligible for a full refund, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier. 

Free Shipping Offers: Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping. 

Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $3.95 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For free shipping packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping. 

Redelivery Fee Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed a scheduled delivery, you will be responsible for SH unless it is due to Company or Carrier error. 

SALES TAX POLICY ON RETURNS AND EXCHANGES: 

Sales taxes will be refunded fully on all qualifying returns and may vary on Exchangeable items depending on the price of the item. For further information about our Returns and Exchanges policy, please refer to the section pertaining to the policy. 

INVALID OR UNCLAIMED SHIPPING ADDRESSES: 

If a customer provides an Invalid or Unclaimed Shipping Address, Perfumeultra.com will charge the customer for re-shipping the order. 

SHIPPING METHODS AND DELIVERY CHARGES: 

The costs of taxes or duties are excluded from the cost of shipping. Customers will be responsible for custom fees and taxes. For further information, please contact your local customs office to obtain details of shipping charges. In cases of Perfumeultra.com shipment refusals, the customer will be held accountable for original shipping costs, any duties, taxes, customs charges, and shipment fees for any returning packages back to Perfumeultra.com. In such a case, any of the qualifying fees will be deducted from the refund amount. Perfumeultra.com does not profit from the assigned shipping charges and has made every attempt to reduce the costs of shipping charges for its customers. The law demands us to reveal the details of the package in value and content, and prohibits us from an alteration of such information. Additional international shipping charges may apply, such as surcharges, and shipment cost for each additional item chosen. In rare cases of surcharges or delays in the order, the customer will be informed via telephone or e-mail of all additional costs. 

SIGNING FOR YOUR PURCHASE: 

Some orders require insurance against theft and accidental damage during delivery ($150 and more). Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. You can always contact us or go to the carrier's website to arrange another delivery date on your desired day. If you wave the signature confirmation for your package, Perfumeultra will NOT be responsible for any theft and damage.